Since I know my complaint directly to the company won’t be passed along, I’m blogging about the dreadful situation just in case you are even remotely considering switching Internet providers. JUST SAY NO to AT&T.
The fellow who took my order on Friday told me to cancel my EarthLink account right away so that my new service could begin by this Friday. Since I’m switching to the wireless service without a landline he also cancelled my phone. I was told a self install box would be sent to me immediately and by Friday my new service would be up and running. Cool! Only losing out on a week of service or less. Well I had the bright idea to call today and make sure everything was on track and it’s a good thing I did because there was NO ORDER on file. Furthermore the earliest I can be wired for service is march 27! And to add insult to injury the indifferent service rep was distracted and had me on the phone for nearly an hour. $&?!!$&@/:;$@!!!!!
I’ll have internet from 7-3 while at school, but I can really only check my email uninterrupted at lunch. oy. What a pain in my tuckus. I’m writing this at home but driving over to the McDonald’s parking lot to connect so I post this ASAP. Then I’m coming home opening a bottle of Spanish wine and drawing more birds and cats and people with open mouths and interesting teeth. Yes I am! And I am going to forget all about the Internet. And that silly boy who replaced my order. And everything unpleasant. Every last thing. And in the morning I’ll post more quirky characters.
And don’t order AT&T Internet. Blec. They will be given the opportunity to redeem themselves by providing lightening fast speed and no future crappy service. I’ll blog about them again in a couple months and reissue a report card. I’m afraid for this semester they are FAILING.
Sent from my iPad